Terms of service

Terms of Service

Last Updated: July 21, 2026

Welcome to Movin Care. These Terms of Service ("Terms") govern your access to and use of the Movin Care website, www.movincare.com, and your purchase and use of products offered through our website.

By accessing our website, browsing our products, or placing an order, you agree to be bound by these Terms of Service. If you do not agree with any part of these Terms, please do not use our website or place an order.

In these Terms, "Movin Care," "we," "us," and "our" refer to Movin Care, while "you," "your," and "customer" refer to the person accessing our website or purchasing our products.

1. Use of Our Website

You agree to use the Movin Care website only for lawful purposes and in accordance with these Terms.

You must not:

  • Use the website for any unlawful or fraudulent purpose.

  • Attempt to gain unauthorized access to our website, systems, or accounts.

  • Interfere with or disrupt the operation or security of the website.

  • Copy, reproduce, modify, distribute, or exploit our website content without permission.

  • Use automated systems or methods to collect information from our website without our written permission.

  • Submit false, misleading, or inaccurate information while placing an order or communicating with us.

We reserve the right to restrict or terminate access to the website if we believe that a user has violated these Terms or misused our services.

2. Eligibility to Purchase

By placing an order through our website, you confirm that:

  • You are legally capable of entering into a binding agreement under applicable law.

  • The information you provide while placing an order is accurate and complete.

  • You are authorized to use the payment method provided for the purchase.

If you are purchasing a product on behalf of another person, you confirm that you have the necessary authorization to place the order.

3. Products and Product Information

Movin Care makes reasonable efforts to ensure that product descriptions, images, specifications, dimensions, colors, and other information displayed on the website are accurate.

However, minor variations may occur due to:

  • Differences in screen and display settings.

  • Lighting conditions in product photography.

  • Manufacturing or material variations.

  • Product updates or modifications.

We reserve the right to update product descriptions, specifications, images, availability, and pricing at any time without prior notice.

The availability of a product displayed on our website does not guarantee that the product will remain available at the time an order is placed or processed.

4. Pricing and Payments

All product prices displayed on the website are subject to change without prior notice.

The applicable price for your order will be the price displayed at the time you complete your purchase, subject to any applicable taxes, shipping charges, or other fees shown during checkout.

We accept payment methods made available through our website's payment processing partners.

By completing a transaction, you authorize the applicable payment provider to process the payment for your order.

If a payment is unsuccessful, incomplete, reversed, or otherwise not received, Movin Care reserves the right to cancel or place the order on hold until payment is successfully confirmed.

5. Order Confirmation and Acceptance

After placing an order, you may receive an order confirmation through the contact information provided during checkout.

An order confirmation indicates that we have received your order request. It does not necessarily mean that the order has been finally accepted or dispatched.

Movin Care reserves the right to refuse, cancel, or limit an order in situations including, but not limited to:

  • Product unavailability.

  • Incorrect pricing or product information.

  • Payment issues.

  • Suspected fraudulent or unauthorized transactions.

  • Incorrect or incomplete customer information.

  • Technical errors.

  • Any other circumstances that may prevent us from fulfilling the order.

If an order is cancelled after payment has been successfully received, any eligible refund will be processed according to our applicable refund procedures and payment provider timelines.

6. Order Cancellation

Once an order has been shipped, it cannot be cancelled.

If you wish to cancel an order, you must contact Movin Care before the order is shipped.

Cancellation requests received after shipment will not be accepted.

For further details regarding exchanges, replacements, and refunds, please refer to our Return, Refund & Exchange Policy.

7. Shipping and Delivery

Movin Care will make reasonable efforts to process and dispatch orders within the timelines communicated on the website or during checkout.

Delivery timelines may vary depending on:

  • Customer location.

  • Shipping service availability.

  • Courier or logistics partner.

  • Weather or natural events.

  • Public holidays.

  • Operational disruptions.

  • Other circumstances beyond our reasonable control.

Once an order has been handed over to the shipping or logistics provider, delivery may be subject to the terms and conditions of the respective service provider.

Movin Care will not be responsible for delays caused by circumstances beyond our reasonable control.

For more information, please refer to our Shipping & Delivery Policy.

8. Returns, Exchanges, Replacements, and Refunds

Returns, exchanges, replacements, and refunds are governed by our Return, Refund & Exchange Policy.

Customers are responsible for reviewing that policy before placing an order.

In general:

  • Exchange requests must be raised within 48 hours from the date of delivery.

  • Only eligible products that are unused and in their original condition may qualify for exchange or replacement.

  • Products that have been used are not eligible for return or exchange due to hygiene and personal health considerations.

  • Physical damage received at the time of delivery may qualify for replacement after verification.

  • Incorrect or misplaced items may qualify for replacement after verification.

  • Once an order has been shipped, it cannot be cancelled.

The complete terms and conditions applicable to returns, exchanges, replacements, and refunds are available in our Return, Refund & Exchange Policy.

9. Product Care and Usage

Customers are responsible for using and maintaining products according to the care and usage instructions provided by Movin Care.

Unless specific product instructions state otherwise, washable Movin Care products should be hand washed only.

Damage resulting from:

  • Improper use.

  • Incorrect washing.

  • Machine washing where hand washing is recommended.

  • Improper storage.

  • Unauthorized modifications.

  • Accidental damage.

  • Normal wear and tear.

may not be eligible for replacement or exchange.

Customers should carefully read and follow all product-specific instructions before using the product.

10. Health and Medical Disclaimer

Movin Care offers wellness and physiotherapy-related products intended to support comfort, mobility, positioning, recovery, and general well-being.

Our products and the information provided on our website are not intended to replace professional medical advice, diagnosis, or treatment.

The use of any Movin Care product does not guarantee a specific medical or health outcome.

Customers should consult a qualified healthcare professional, physiotherapist, or medical practitioner if they have a medical condition, injury, persistent pain, or other health concerns.

If you experience pain, discomfort, irritation, or any adverse reaction while using a product, discontinue use and seek appropriate professional medical advice.

Movin Care is not responsible for any injury, loss, or adverse outcome resulting from improper use of our products or failure to follow professional medical advice or product instructions.

11. Intellectual Property

All content available on the Movin Care website, including but not limited to:

  • Logos.

  • Brand names.

  • Product images.

  • Photographs.

  • Graphics.

  • Text.

  • Product descriptions.

  • Website design.

  • Videos.

  • Illustrations.

  • Other original materials.

is owned by or licensed to Movin Care and is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, publish, display, sell, or commercially exploit any content from our website without prior written permission from Movin Care.

12. Third-Party Services and Links

Our website may use third-party services, platforms, payment providers, shipping partners, analytics tools, advertising services, or other external services.

These third-party services may have their own terms and privacy policies.

Movin Care is not responsible for the content, policies, security, availability, or practices of third-party websites or services.

Your use of third-party services may be subject to the terms and conditions established by those third parties.

13. Website Availability and Accuracy

We make reasonable efforts to maintain the availability and accuracy of our website. However, we do not guarantee that:

  • The website will always be available or uninterrupted.

  • The website will always be free from errors or technical issues.

  • All website content will always be current or completely accurate.

  • The website will be free from viruses or other harmful elements.

We reserve the right to modify, suspend, or discontinue any part of the website or its services without prior notice.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Movin Care shall not be liable for indirect, incidental, special, consequential, or other losses arising from the use of our website or products, except where such liability cannot legally be excluded.

This includes losses arising from:

  • Improper use of products.

  • Failure to follow product care or usage instructions.

  • Use of products contrary to professional medical advice.

  • Website interruptions or technical issues.

  • Delays caused by third-party shipping or service providers.

  • Events beyond our reasonable control.

Nothing in these Terms is intended to exclude or limit any liability that cannot be excluded or limited under applicable law.

15. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Movin Care, its owners, employees, representatives, and service providers from claims, losses, damages, liabilities, costs, or expenses arising from:

  • Your violation of these Terms.

  • Your misuse of our website.

  • Your misuse of our products.

  • Your violation of any applicable law or third-party rights.

16. Force Majeure

Movin Care shall not be responsible for any delay or failure to perform its obligations caused by circumstances beyond our reasonable control.

Such circumstances may include natural disasters, floods, fires, pandemics, government restrictions, strikes, transportation disruptions, internet or technology failures, supply chain disruptions, or other unforeseen events.

17. Changes to These Terms

Movin Care reserves the right to modify or update these Terms of Service at any time.

Any changes will become effective when the updated Terms are published on this website, unless otherwise stated.

Your continued use of the website or placement of orders after changes are published constitutes your acceptance of the updated Terms.

We encourage you to review this page periodically for any updates.

18. Governing Law and Jurisdiction

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising from or relating to these Terms, the Movin Care website, or purchases made through the website shall be subject to the jurisdiction of the appropriate courts in India.

19. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable under applicable law, that provision shall be modified or removed to the extent necessary, while the remaining provisions shall continue to remain in full force and effect.

20. Entire Agreement

These Terms of Service, together with our Privacy Policy, Shipping & Delivery Policy, and Return, Refund & Exchange Policy, constitute the terms governing your use of the Movin Care website and your purchase of products from us.

21. Contact Us

If you have any questions regarding these Terms of Service, our products, or your order, please contact us through the customer support details available on our website.

Movin Care
Website: www.movincare.com

Last Updated: July 21, 2026