Shipping & Delivery Policy

Last Updated: July 21, 2026

At Movin Care, we aim to process and deliver your orders safely and efficiently. This Shipping & Delivery Policy explains how orders placed through www.movincare.com are processed, shipped, and delivered.

By placing an order through our website, you acknowledge and agree to the terms outlined in this Shipping & Delivery Policy.

1. Order Processing

Once your order is successfully placed and payment is confirmed, Movin Care will begin processing your order.

Orders are generally processed during our regular business and working days. Processing times may vary depending on product availability, order volume, operational circumstances, and other factors.

In certain cases, processing or dispatch may take longer than expected. If there is a significant delay in processing your order, we may contact you using the contact information provided during checkout.

2. Shipping and Delivery

Once your order has been processed, it will be dispatched through an appropriate shipping or logistics partner.

The estimated delivery time may vary depending on:

• Your delivery location.

• Availability of shipping services in your area.

• Courier or logistics partner.

• Weather conditions.

• Public holidays.

• Natural events.

• Transportation disruptions.

• Operational or logistical delays.

• Other circumstances beyond our reasonable control.

Any delivery timeline displayed on the website or communicated during checkout is an estimated timeframe and should not be considered a guaranteed delivery date unless explicitly stated otherwise.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during the checkout process before you complete your purchase.

Shipping charges may vary based on factors such as:

• Delivery location.

• Order size or weight.

• Shipping method.

• Promotional offers.

• Other applicable logistics factors.

Movin Care reserves the right to change shipping charges or offer promotional shipping rates at any time.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact information at the time of placing an order.

This may include:

• Full name.

• Complete delivery address.

• City and state.

• Postal/PIN code.

• Valid phone number.

• Other information required for successful delivery.

Movin Care will not be responsible for delays, failed deliveries, or additional charges resulting from incorrect, incomplete, or inaccurate delivery information provided by the customer.

If an order is returned to Movin Care due to an incorrect or incomplete address or the customer's unavailability to receive the package, additional shipping charges may apply for re-delivery, where applicable.

5. Tracking Information

Where tracking is available, customers may receive tracking information through the contact details provided during checkout.

Once the order has been handed over to the shipping or logistics partner, customers may use the tracking information provided to monitor the shipment.

Tracking updates may take some time to appear after the order has been dispatched.

6. Delayed Deliveries

While Movin Care makes reasonable efforts to ensure timely delivery, delivery delays may occur due to circumstances beyond our control.

These may include:

• Courier or logistics delays.

• Severe weather.

• Natural disasters.

• Public holidays.

• Transportation disruptions.

• Government restrictions.

• Strikes or operational disruptions.

• Incorrect or incomplete delivery information.

• Customer unavailability.

• Remote or difficult-to-access delivery locations.

• Other unforeseen circumstances.

Movin Care will make reasonable efforts to assist customers in resolving delivery-related issues but cannot guarantee delivery within a specific timeframe unless expressly stated.

7. Failed Delivery Attempts

If the courier or delivery partner is unable to deliver the order due to the customer's unavailability, incorrect address, or other reasons attributable to the customer, the courier may make additional delivery attempts or return the shipment to Movin Care.

Customers are responsible for ensuring that someone is available to receive the order at the provided delivery address.

If a shipment is returned to Movin Care after unsuccessful delivery attempts, the customer may be required to pay applicable re-shipping or delivery charges for the order to be dispatched again.

8. Damaged Products Received

Customers are requested to inspect their order immediately upon delivery.

If you receive a product with physical damage, please contact Movin Care within 48 hours from the date of receiving the product.

You may be required to provide clear photographs or videos of:

• The damaged product.

• The packaging.

• The shipping label, where applicable.

• The complete order received.

If the physical damage is verified as having occurred before or during delivery, Movin Care will arrange for a replacement, subject to product availability.

For complete details, please refer to our Return, Refund & Exchange Policy.

9. Incorrect or Misplaced Items

If you receive an item that is different from the product you ordered, or if an item is misplaced during the order processing or fulfillment process, please contact Movin Care as soon as possible after receiving the order.

The incorrectly delivered or received product must remain unused and in its original condition and packaging, wherever applicable.

The customer may be required to provide photographs or videos of the product received and order details for verification.

Once the issue is verified and approved, Movin Care will arrange for the correct item or a replacement, subject to product availability. Replacement arrangements will be initiated within 24 hours of the issue being verified and approved.

10. Order Cancellation After Shipment

Once an order has been shipped, it cannot be cancelled.

If you wish to cancel your order, you must contact Movin Care before the order is shipped.

Cancellation requests received after the order has been shipped will not be accepted.

11. Delivery Confirmation

An order may be considered delivered once the shipping or logistics partner's tracking system confirms delivery to the address provided by the customer.

If you believe your order has been marked as delivered but you have not received it, please contact Movin Care as soon as possible.

We may coordinate with the relevant shipping or logistics partner to investigate the delivery status.

12. International Shipping

If Movin Care offers international shipping, additional shipping charges, customs duties, import taxes, or other applicable fees may apply depending on the destination country.

Any customs duties, import taxes, local charges, or other fees imposed by the destination country are the responsibility of the customer unless otherwise stated at checkout.

Delivery timelines for international orders may vary significantly due to customs clearance, local regulations, and international logistics.

13. Shipping Restrictions

Certain products or delivery locations may not be eligible for shipping due to logistical, regulatory, or operational limitations.

Movin Care reserves the right to cancel or decline an order if delivery to the specified location is not reasonably possible.

If an order is cancelled for this reason after payment has been received, any eligible refund will be processed according to our applicable refund procedures and payment provider timelines.

14. Changes to Shipping Policy

Movin Care reserves the right to update or modify this Shipping & Delivery Policy at any time.

Any changes will become effective when the updated policy is published on this website.

Customers are encouraged to review this policy periodically for updates.

15. Contact Us

If you have any questions regarding shipping, delivery, tracking, or your order, please contact Movin Care through the customer support details provided on our website.

Movin Care
Website: www.movincare.com

Last Updated: July 21, 2026