Return, Refund & Exchange Policy

Last Updated: July 21, 2026

At Movin Care, we are committed to providing high-quality wellness and physiotherapy products. We carefully inspect and package our products before dispatch. However, in the unlikely event that your product arrives physically damaged, you receive an incorrect item, or there is an issue with your order, please contact us as soon as possible.

By placing an order through the Movin Care website, you acknowledge and agree to the terms outlined in this Return, Refund & Exchange Policy.

1. Exchange Eligibility

An exchange request may be raised within 48 hours from the date of delivery of the product.

To be eligible for an exchange:

• The product must be unused and in its original condition.

• The product should be returned with its original packaging and accessories, wherever applicable.

• The product must not show any signs of use, washing, alteration, or damage caused after delivery.

• The customer may be required to provide clear photographs or videos of the product to help us verify the issue.

Exchange requests submitted after 48 hours from the date of delivery may not be accepted.

2. Physically Damaged Product Received

If you receive a product with physical damage at the time of delivery, please contact Movin Care within 48 hours of receiving the product.

We may request clear photographs or videos of:

• The damaged portion of the product

• The complete product

• The packaging in which the product was received

If the physical damage is verified as having occurred before or during delivery, Movin Care will arrange for a replacement, subject to product availability.

Please note that damage caused by misuse, improper handling, accidents, washing, or normal wear and tear after delivery will not qualify for replacement.

3. Missing, Misplaced, or Incorrect Items

If an item is misplaced during order processing or fulfillment, or if you receive an item that is different from the product you ordered, Movin Care will arrange for the correct item or a replacement, subject to product availability.

To be eligible for a replacement:

• The issue must be reported to Movin Care as soon as possible after receiving the order.

• The incorrectly delivered or received product must be unused.

• The product must be in its original condition and packaging, wherever applicable.

• The customer may be required to provide photographs or videos of the product received and the order details for verification.

Once the issue is verified and approved, Movin Care will arrange for the appropriate replacement or correct item. Replacement arrangements will be initiated within 24 hours of the issue being verified and approved.

Products that have been used, washed, damaged, altered, or otherwise handled improperly may not be eligible for replacement under this section.

4. No Returns or Exchanges After Use

For hygiene and personal health reasons, products that have been used are not eligible for return or exchange.

This policy is particularly important for wellness and physiotherapy products that may come into direct contact with the customer's body.

Once a product has been used, we cannot accept it for return or exchange due to physical hygiene and hygiene-related concerns.

Customers are therefore requested to inspect the product carefully upon delivery and contact Movin Care within the applicable exchange period if there is any issue.

5. Order Cancellation

Once an order has been shipped, it cannot be cancelled.

If you wish to cancel your order, you must contact Movin Care before the order is shipped. Cancellation requests received after the order has been shipped will not be accepted.

6. Product Washing & Care Instructions

All Movin Care products that are washable should be hand washed only, unless specific care instructions are provided with the individual product.

Customers are advised to follow the product-specific care and maintenance instructions provided by Movin Care.

Damage resulting from machine washing, improper washing, incorrect handling, or failure to follow the recommended care instructions may not be eligible for replacement or exchange.

7. Products Not Eligible for Exchange or Replacement

An exchange or replacement may not be accepted in the following situations:

• The product has been used.

• The product has been washed or cleaned improperly.

• The product has been damaged due to misuse or improper handling.

• The exchange request is made after the applicable 48-hour exchange period.

• The product has been altered or modified.

• The product shows signs of normal wear and tear.

• The product is returned without its original packaging, where applicable.

• The issue is unrelated to physical damage received at the time of delivery.

• The product was damaged after delivery due to improper use, handling, storage, or care.

8. Exchange and Replacement Process

If you believe your product qualifies for an exchange or replacement, please contact Movin Care through the official customer support channel with:

• Your order number

• Name and contact details used for the order

• Date of delivery

• Description of the issue

• Clear photographs or videos showing the issue, where applicable

Our team will review the request and may ask for additional information before approving the exchange or replacement.

Once the request is approved, Movin Care will provide further instructions regarding the exchange or replacement process.

9. Refunds

Movin Care primarily provides replacement or exchange for eligible issues as described in this policy.

Refunds, where applicable, will be processed only after the request has been reviewed and approved by Movin Care. The refund method and processing time may depend on the original payment method and applicable payment provider procedures.

10. Important Note

Customers are encouraged to inspect their order immediately upon delivery and report any physical damage, incorrect item, or other eligible issue within the applicable time period mentioned in this policy.

All products must be handled and maintained according to the care instructions provided by Movin Care. Products that have been used are not eligible for return or exchange due to hygiene and personal health considerations.

Movin Care reserves the right to review and verify all exchange and replacement requests before approving them.

By placing an order through the Movin Care website, you acknowledge and agree to the terms of this Return, Refund & Exchange Policy.

11. Contact Us

For any questions, concerns, or requests related to your order, please contact Movin Care through the customer support details provided on our website.

Movin Care
Website: www.movincare.com